Booking terms and conditions
This page (together with the documents referred to on it) tells you the terms and conditions (“Terms”) on which we supply any of the courses, workshops and events (“Courses”) listed on our website www.staplefordgranary.org.uk (“Website”).
Please read these Terms carefully before booking any Courses from the Website. You should understand that by booking any of our Courses, you agree to be bound by these Terms.
You should print a copy of these Terms for future reference.
Information About Us
The Courses are supplied by The Association for Cultural Exchange Limited, trading as ACE Foundation (“We”/”Us”). We are a registered charity (registered charity number 279567; company number 00604757) and have our registered office at Salisbury House, Station Road, Cambridge, CB1 2LA. Our VAT number is 214329979.
Cancellation by You
If you cancel a Course within seven working days of you placing your order, provided that your Course has not commenced, you are eligible to receive a full refund.
If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
Details of this right to cancel, and an explanation of how to exercise it, are provided in the Course Confirmation. This provision does not affect your statutory rights.
We will usually refund any money received from you using the same method originally used by you to make your booking within 30 days of you providing us with a cancellation notice, provided you are entitled to a refund.
We cannot make refunds under any other circumstances other than those described above. However, in the event that a Course is sold out we may at our discretion offer unwanted tickets for resale.
Cancellation by Us
If we cancel a Course before the Course begins or we are unable to process a Course Confirmation you will be eligible for a full refund of the Course Fee.
We will usually refund any money received from you using the same method originally used by you to make your booking.
By making a booking through the Website you acknowledge that you are at least 18 years old.
How the Contract is Formed Between You and Us
After making a booking for a Course through the Website, you will receive an email from us acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. Your booking constitutes a request to us to reserve a place for you on a Course with a specific commencement date (“Course Commencement Date”). All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further email that confirms that a place on the Course has been reserved for you on the dates you requested (“Course Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Course Confirmation.
The Contract will relate only to those Courses for which we have provided a Course Confirmation and the value of the contract will be the attendance charge (if applicable) (“Course Fee”).
After we have provided you with a Course Confirmation, we will use the payment details you provided at the time of booking to process the payment of the Course Fee.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
If we are unable to send your Course Confirmation, for example because a Course has sold out, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Course, we will refund you the full amount as soon as possible.
Price and Payment
The Course Fee will be as quoted on the Website from time to time, except in cases of obvious error.
Course Fees are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Course Confirmation.
Payment for all Courses must be by credit or debit card.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to a refund of the Course Fee that you paid us. Our liability shall not extend to loss of income, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or any indirect or consequential loss, damage or expense.
This clause does not limit in any way our liability resulting from any fraud or misrepresentation, or for death or personal injury caused by our negligence.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Photographs may be taken on courses and used later for publicity purposes.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you book Courses with us.
Law and jurisdiction
Contracts for the purchase of Courses through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England.